Sign in

or Sign up

Sign up

Sign in or Sign up

Add a Review

Do you confirm to own The Mortgage Centre?

Do you own The Mortgage Centre?

Reviews List

rbcroyalbank.com
1
@

There to pick up a card, made to feel like they were doing me a favour after waiting a while.

rbcroyalbank.com
5
@

Accompagné ma femme pour un rendez-vous de routine puis j'ai été fort impressionné par les conseils et bon attitude… considère fortement changer de bank

rbcroyalbank.com
1
@

30 min wait to take money out

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

Intense pressure tactics were used while renewing my mortgage. The advisor mocked my husband and I with the decision we made despite the fact that we just didn't have the income at the time to afford certain other products. It was awful! I left shaking and angry.

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

rbcroyalbank.com
3
@

rbcroyalbank.com
1
@

Ça a pris 2 appels durant lesquels on m'a mis en attente pendant 25-30 minutes à deux reprises seulement pour commander de la monnaie étrangère. Ils étaient incapables de contacter leur département alors ils m'ont fait niaiser au téléphone pendant 45 minutes. Ce sera plus rapide d'échanger de l'argent à l'aéroport.

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

Fantastic customer service and very knowledgeable staff. Always smiling and friendly. I've always been left with the feeling of being a valued customer

rbcroyalbank.com
4
@

I enjoy the friendly team and the service each time I drop in. Recommended.

rbcroyalbank.com
4
@

I enjoy the friendly team and the service each time I drop in. Recommended.

rbcroyalbank.com
4
@

Gteat service, conveniently located in Powell River.

rbcroyalbank.com
5
@

👍 : Very good bank. It is modern and clean but pretty small. ➣ There are 2 ATMs here. ➣ There are offices in case you need to actually talk to a financial advisor.

rbcroyalbank.com
5
@

Service très rapide

rbcroyalbank.com
1
@

This branch has exceptionally slow service and when the line gets long, an agent will start serving the clients from the back to the front of the line meaning someone behind you that has been waiting much less time could get served and finish their banking operations before you even see a teller.

rbcroyalbank.com
4
@

rbcroyalbank.com
4
@

Nice friendly efficient staff.

rbcroyalbank.com
1
@

rbcroyalbank.com
3
@

Worst RBC branch i've been to. It isn't /awful/ but I found the staff almost felt grumpy and somewhat condescending. I'm not saying that they need to be bouncing with joy, but it felt especially unwelcoming.

rbcroyalbank.com
4
@

Centrally located with friendly staff!

rbcroyalbank.com
2
@

rbcroyalbank.com
2
@

rbcroyalbank.com
1
@

Extremely slow service ! Had to wait for 20 Minutes to finally be told that all the representatives were leaving for the weekend... on a Friday at 3pm... it's unacceptable !

rbcroyalbank.com
3
@

Tale of two experiences. Went to open a couple of accounts, which I clearly explained which ones I wanted. The person ended up opening two wrong types of accounts for me. When I found this out, went to the counter where the teller was fantastic. He straightened everything out for me and made sure I had what I wanted before I left.

rbcroyalbank.com
3
@

Tale of two experiences. Went to open a couple of accounts, which I clearly explained which ones I wanted. The person ended up opening two wrong types of accounts for me. When I found this out, went to the counter where the teller was fantastic. He straightened everything out for me and made sure I had what I wanted before I left.

rbcroyalbank.com
3
@

So and so customer service

rbcroyalbank.com
4
@

The best RBC branch in Canada. Unlike other branches, they listen to the customer's needs instead of pushing a mutual fund or a credit card.

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

Lowest service of banks I have ever been.

rbcroyalbank.com
4
@

Friendly staff!

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

ne perdez pas votre temps ils n'ont jamais vu d'argent dans un compte. 25 minutes d'attente pour 5 clients, suivi de questions interminables et on voulait geler des cheques pour 4 jours ouvrable. questions interminable pour une traite de 35000$ dans un compte qui affichait un solde utilisable de 80000$... evitez de perdre votre precieux temps et aller ailleurs. au total 40-45 minutes pour faire une traite bancaire.

rbcroyalbank.com
5
@

In my opinion, this RBC branch, and ATM, has a very good location and is, versus the other branches and ATM, integrated within the most beautiful building architecture.

rbcroyalbank.com
1
@

Service à la clientèle très lent . Je ne conseille cette succursale à personne.

rbcroyalbank.com
5
@

The Bank!

rbcroyalbank.com
2
@

J'approuve que le service est extrèmement long.( j'ai attendu 40 min pour faire un depôt ) car vous n'offrez pas de transit de plus de 100$ pendant 1 ans ridicule. 3 commis au comptoir un vendredi après midi. Ce n'est clairement pas assez pour la clientèle de ce quartier. 15 personne en file et 3 commis qui ne cesse de s'excuser pour les délais exagérer. Mais pauvre staff qui doivent vivre avec le manquement des boss. Le premier j'y suis aussi allez ( en oubliant aussi que les assister sociaux avait eu leur chèque ) plus de 25 a 30 personne en file. METTEZ DU STAFF DE PLUS ST CRÈME.

rbcroyalbank.com
4
@

Love the staff and the place but the parking....ouf!

rbcroyalbank.com
1
@

The staff are so rude and absolutely useless. My car was broken into while I was in a meeting inside the bank, even though there are security cameras they would not help me at all or give me the security footage so we could see who had broken into my vehicle. I will never ever use their services again, and I will never ever recommend them. The manager was so rude and completely incompetent.

rbcroyalbank.com
4
@

Large Bank at the mall

rbcroyalbank.com
1
@

I went there on 2 occasions, the outcome of both was not good. Not sure what is the point of sending emails to the customer promising pre-approved services that can't be fulfilled. And let me add, the promised callback never happened.

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

great for personal banking

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

They do a great job, I've not had one bd experience yet. Been banking with them for a year now.

rbcroyalbank.com
1
@

rbcroyalbank.com
1
@

Be prepared to wait for at least an hour in line. The bank with the slowest service!

rbcroyalbank.com
3
@

Most of staff in this branch should be trained about importance of customer service

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Friendly staff who offers advice, what more can I ask for?

rbcroyalbank.com
4
@

Friendly staff

rbcroyalbank.com
4
@

rbcroyalbank.com
3
@

Bon services professionnel par contre je trouve qu il y a peu de banque RBC mais j ai été bien servi et renseigner sur ce qui conviens le mieux a mes besoins

rbcroyalbank.com
4
@

Convenient ATM machines in front of bank.

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

Best service ever.

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Very good staff. They know their job very well

rbcroyalbank.com
5
@

Great bank!

rbcroyalbank.com
5
@

Great customer service and advisor specially Justin

rbcroyalbank.com
1
@

I went in with my mom to pay a bill. There was a conversation going on about a robbery behind the counter. The teller we approached was eating her breakfast.She didn't greet us. Didn't say a word to us, even when I said thanks after we were done. Such terrible service.

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

What can i say! i'm an RBC customer and i was bloody happy when i heared they would open one nearby my place. Employees are simply amazing, polite and well trained. They always ask me if i need help even if i come only to get some cash from the machine. Outstanding. Customer service at his best.

rbcroyalbank.com
4
@

rbcroyalbank.com
4
@

rbcroyalbank.com
2
@

rbcroyalbank.com
5
@

**Après une visite, j'ai immédiatement fait le changement de compte de Desjardins vers RBC. Très très satisfaite. J'ai rencontré monsieur Bibeau pour la première fois et c'est une excellent conseiller! Il discute et blague avec nous et se concentre sur notre satisfaction en nous proposant ce qui est le mieux adapté.

rbcroyalbank.com
1
@

Je suis aller porté des dépôts en fin de journée et le service fut un peux long... MAIS une madame ce nommant Paula n'a fait que soupirer tous le long et n'avais guère contente de vouloir travailler et surtout de faire des dépôts! Il ne faut pas oublier que elle me regardait comme si j'étais un con d'amener cela en fin de journée! Je vais à plusieurs RBC mais celui la est le premier ou que j'ai eu un TRES MAUVAIS SERVICE! Je n'y retourne pas et je ne conseil celui la a personne meme pour un service de dernière minutes!

rbcroyalbank.com
5
@

Excellent service

rbcroyalbank.com
2
@

rbcroyalbank.com
5
@

rbcroyalbank.com
2
@

Froid, lent, aucune flexibilté... bof pas une banque que j'apprécie. Le financement de pipelines par RBC a achevé mon choix. Je quitte la banque et ils sauront pourquoi. #defunddapl

rbcroyalbank.com
5
@

Well run branch

rbcroyalbank.com
5
@

They were very helpful on the phone and in person to switch accounts from a different bank!

rbcroyalbank.com
5
@

Great customer service and very friendly staff! Thanks RBC

rbcroyalbank.com
3
@

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Great service

rbcroyalbank.com
5
@

Très bon service

rbcroyalbank.com
5
@

The best RBC I've been to, their employees are the best! Superb customer service, they make you feel welcome! Keep it up!

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

Best banking experience out there

rbcroyalbank.com
1
@

Slow,And horrible management help.

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

Amazing attentive staff, great attitude in this bank.

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

Easier to access now Main St. update in area is complete.

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

Friendly, efficient staff. Hours could be better though.

rbcroyalbank.com
5
@

Great staff there is a drive thru for your convenience

rbcroyalbank.com
1
@

I tried on several occasions to talk to the lady that handles my investment. It's not going to happen after the automated system goes through its bullshit I get a guy somewhere else. There got to be a better bank to deal with the RBC. Guess I start looking around

rbcroyalbank.com
3
@

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

En général, le service est beaucoup trop long au comptoir malgré la présence d'un nombre suffisant de personnel. Par ailleurs, lors d'un rendez-vous, un conseiller connaissait peu ses produits et donnait plusieurs fausses informations. Bref, vaut mieux lire les brochures ou aller à une autre succursale.

rbcroyalbank.com
5
@

Excellent service

rbcroyalbank.com
1
@

Extremely poor customer service. Went in for an appointment booked 1 week in advance to open a Direct Investing account. After a substantial wait and being completely ignored we left. Both my wife and I had to leave work early and pay the nanny extra hours to make this appointment with Laurie, but she had more important things to do.

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

Bien placé à côté de l'autoroute

rbcroyalbank.com
1
@

Rude employees

rbcroyalbank.com
1
@

It's just Unbelievable how bad the customer service is at this branch and RBC.

rbcroyalbank.com
3
@

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Staff are always efficient and friendly. I enjoy dealing with this branch for both business and personal banking.

rbcroyalbank.com
1
@

Invests in oil and natural gas extraction and infrastructure. Invested your money in the dakota access pipeline, denounce colonial and environmental violence and their contributers.

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

Usually very busy on week day's and really busy on Saturdays. But, it is a really Fancy building though...

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Very friendly staff and most helpful. The big plus is that they are just around the corner. They helped my mum changing her English pounds when she was over in the summer.

rbcroyalbank.com
1
@

Worse branch

rbcroyalbank.com
3
@

rbcroyalbank.com
3
@

Bon service

rbcroyalbank.com
5
@

Toujours accueilli avec le sourire :D

rbcroyalbank.com
5
@

Sheila provided excellent customer service. Highly recommend this branch and outstanding representative Sheila. 10 out of 10 service and support

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

Don't go during peek hours such as noon. there's always a line up with only 2 tellers. Don't know why they don't open more teller's and send staff on lunch during NON peek hours. one customer in line in front of me complained and they did open up the business teller to do some non business transactions for those waiting in line which helped however we had to speak up to get some service.

rbcroyalbank.com
5
@

Service personnalisé et de qualité.

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

great staff! very helpful ... I've experienced much banks and this is by far the best!

rbcroyalbank.com
4
@

rbcroyalbank.com
3
@

rbcroyalbank.com
1
@

Cant help a starving kid with a check a day early

rbcroyalbank.com
3
@

rbcroyalbank.com
2
@

Standing here in line but 2 other people who came in afterwards felt the need to but a head of us to complete their banking needs...guess people here think they are more important than others...or i am invisible

rbcroyalbank.com
5
@

I hold all my account and mortgage loans with this bank. I find them too be helpful and very aaccommodating to there clients. Thanks RBC Loyal customer

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

This was my first experience with Royal Bank for my mortgage. I dealt with Kevin Tekenos and I just want to highlight how wonderful he was. He was patient, informed, professional, and available to us when we needed him. For my first mortgage, he really put my mind at ease, especially with all the changes happening right now. I definitely recommend him!!!

rbcroyalbank.com
5
@

Excellent service

rbcroyalbank.com
3
@

Guichets inaccessibles en dehors des heures.

rbcroyalbank.com
1
@

Horrible customer service. I have gone to this bank multiple times to discuss getting my daily purchase limit raised and it still has not been done. I went there the first time to tell them I wanted the limit to get raised and they said it would take 48 hours, I wait the 48 hours and nothing so I go back to the branch to tell then about it. They said that they're sorry and it would be done by the end of the day. We'll guess what, 3 days later and still nothing

rbcroyalbank.com
4
@

Your standard branch of the Royal Bank. Be careful - tellers are often not concerned with your business and are more interested in upselling you.

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Good place

rbcroyalbank.com
5
@

I felt like i had great customer service from this branch and the person i was dealing with was exceptional at his job.

rbcroyalbank.com
5
@

Great service!

rbcroyalbank.com
4
@

Small but efficient Royal Bank here. Wouldn't necessarily recommend going here around month end because you will definitely be in for a lengthy wait, but the staff are friendly enough and there's decent parking.

rbcroyalbank.com
1
@

A NO GO FOR STUDENTS Love RBC in general. I've been a member since 2008 when I've changed from Desjardins to RBC. But since 1 week. One employee decided to be the a living hell. Worst experience in my entire life. Worst client representative. I'm a full time student Management. One thing we learn... try to understand the problem before judging... I was traited like a nobody. PIRE SERVICE

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Super polite and helpful!

rbcroyalbank.com
2
@

It seems a nice bank but the ATM ate my card!

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Très bon service, très bonne banque.

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

Incompetent employees. Probably not the problem of the branch but of the bank group... Which, by the way, hides facts.

rbcroyalbank.com
1
@

Adaeze useless advisor ever

rbcroyalbank.com
5
@

Amazin

rbcroyalbank.com
5
@

Great service

rbcroyalbank.com
5
@

Perhaps one of the best RBC branches I have dealt with over the years (both business and personal banking). Great staff who actually get to know you over time.

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

very kind people 👍👍👍

rbcroyalbank.com
1
@

Toujours une longue file, le service est très long, de plus on prend le temps de discuter de la pluie et du beau temps et les gens attendent leur tour....- - - - -

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

Excellent service

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

The customer service is very good

rbcroyalbank.com
1
@

They closed my bank account because I had no money

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

Negotiated a car loan over the phone for my 71 year old mother with a matched interest rate and was promised that she only needed to bring in her T4 and sign the document at the branch and they would cut her a check instantly and it would take less than 10 minutes. This took about an hour online but I figured it would save a lot of frustration in the long run. Got to the branch and the woman we had the unfortunate displeasure of dealing with claimed that the application was incomplete and would have to be done again from scratch complete with second credit check and that they would need more documentation that we would have to go get from the dealership and that they were booked up for the rest of the day so the loan couldn't happen today. Finally convinced her to just call the dealership and have them fax the paperwork but it was like pulling teeth to get this basic curtesy care of their mistake in not letting us know that this document would be required to complete the loan. Then was told that it would take about an hour because they were going to reprocess the entire loan. Then was told that the rate match was not on file and would not be honored and it would be 3% higher rate. Refused 3 times to call the woman with whom we setup the loan on the phone and said it didn't and wouldn't matter. Branch manager also refused to do so. At this point my mother was in tears because she thought she wasn't going to get her car and I dared raise my voice in frustration as the complete disrespect given and was asked to leave. Called the central phone system and spoke to a person in the loan department. The confirmed that everything had been setup properly and that she did get the matched interest rate and that there shouldn't have been any issue at the branch and that they would have handled it if the branch had called them and worked it out. They tried to call the branch repeatedly and no one bothered to answer the phone at the branch. Walked out feeling like I and my mother had been raped and then got the privilege of being blamed for fighting back from being raped and told that I should have been respectful to people that had disrespected myself and my mother. Went to the dealership and they did a TD bank loan in 10 minutes at a better rate and no hassles and not once blamed the victim. Do not under any circumstances until RBC removes this branch manager (which they refuse to do because they too drop causality) use this branch because if ANYTHING doesn't go according to plan you'll be blamed and they won't take responsibility for it or attempt to fix it and will punt it back on you wasting your time and everyone else's as well. And stay away from RBC for auto loans in general. TD actually wants to do auto loans and does an excellent job in no time. I called the local branch where I'm moving my mother's investments and assets to as a result of this and they confirmed that if I'd come in to the branch directly it would have taken less than 10 minutes too.

rbcroyalbank.com
1
@

Bank manager Hector is extremely unprofessional and condescending. This branch gives RBC a bad name. Slow wait times, unprofessional manager. Avoid this branch!

rbcroyalbank.com
1
@

I have a student banking account and can only take out $20 from an RBC BANK MACHINE and so i need to go to the tellers, everytime i walk in the line is out the door and there are only 2 people working...all together i am very disapointed with rbc

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

One of the best banks.

rbcroyalbank.com
4
@

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

Opened a LEO account with my 13 year old. Arrived without an appointment, they accommodated us. Sébastien,was wonderful and took a lot of time with my child.

rbcroyalbank.com
5
@

Love the personable service I get at this bank.

rbcroyalbank.com
5
@

Love their service.

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
3
@

Nice clean bank. Friendly staff. Drive threw atm is convenient but annoyingly placed in the lot.

rbcroyalbank.com
1
@

This is the worst branch of any bank I saw in my life. 45 mins for waiting. Long lines. Slow service. Who runs this place?

rbcroyalbank.com
4
@

Big spacious bank, one of the better branches, the lady that took care of me when I went was nicer than need be. Good customer service.

rbcroyalbank.com
1
@

The branch manager (Tammy) was very rude and unhelpful in trying to resolve an issue with my new account (still unresolved a week later). RBC has some decent services so I would just sign up with another branch in town if you are looking to go with RBC so you can avoid similar issues.

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

rbcroyalbank.com
2
@

Lors de notre renouvellement d'hypothèque on a eu un très mauvais service. Mais une fois n'est pas coutume, mes expériences au comptoir était très bonnes.

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

Always clean, staff is always friendly and helpful.

rbcroyalbank.com
4
@

Been banking here for 50 years no complaints thank

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

Excellent service

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

My bank of choice because they have always done right by me!! Very friendly & courteous staff, always very helpful!!

rbcroyalbank.com
5
@

If you are fortunate enough to get an appointment with Kelli Knorr for opening new accounts, investment plans etc, I can guarantee, you will be very pleased. I had 6 accounts to open and investment accounts to talk over, and she breezed through it all with humor and finesse. Haven't seen someone multi task like that in ages lol. I was very happy during, and at the end of our appointment. This bank (in general) seems to operate like a well oiled machine. We are happy to join the RBC family. Thanks Kelli for making what I anticipated to be a complicated day seem like a walk in the park!

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

rbcroyalbank.com
1
@

Had one person ahead of me in line and waited 42 minutes.

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

Great service. Easy to use ATMs and online banking, no fees and great interest rates for savings accounts.

rbcroyalbank.com
1
@

Tres mauvais service ! !!!

rbcroyalbank.com
1
@

Horrible wait times, understaffed and not efficient. Save yourself time and use the ATM

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

Credit was increased to $15000000

rbcroyalbank.com
2
@

Decent service, my wife was corrected on the political correctness of whose card and account it was for me reason. Be patient if you are in a rush to get things done. Business clients get priority service

rbcroyalbank.com
3
@

Standard branch of the RBC - you can get most of your banking services here.

rbcroyalbank.com
1
@

This is a terrible bank. I rented a safe and they were supposed to pay me back 6 or 7 months of that I did not use yet they never sent me the check. Robbers, no wonder these pigs are filthy rich!! Don't go there people, really dishonest branch.

rbcroyalbank.com
1
@

Rundown branch. Slow service

rbcroyalbank.com
1
@

Poor service. Unorganized.

rbcroyalbank.com
1
@

rbcroyalbank.com
1
@

rbcroyalbank.com
4
@

Small branch and very friendly staff. Convenient hours and accessibility.

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

Nice people but bad hours

rbcroyalbank.com
5
@

Easy to locate; happy it was open on a Saturday!

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

Staff is unhelpful and borderline rude. I prefer the other one on Newman

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

The staff here are always friendly and and attend to clients on a first come first serve bases and have the skills needed to attend to all your everyday banking requirements.There is a atm available at this location 24/7.

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

Horible service, They put a totally stranger's check that was bounced to my account and cashed a considerably large amount of money out of my account for no reason without our permission in a way that my account was negative! I have never had a negative account before and was shocked and short of money to pay my credit card. So Stresfull, I called several times, went to bank many times and they didn't know what happened. Finally after a week they realized that they screwed up and returned the money to my account. The branch manager called us to inform us that a mistake happened like nothing happaned, no apology Time to say goodbye to these careless people,

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
2
@

Bad photo doesn't show building. This shot could be anywhere.

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

The guy who works there is so handsome I think I'm in love

rbcroyalbank.com
1
@

Bad customer service, not helpful and not understanding

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

Jeff Hughes was fantastic in Completing our Mortgage. He even got it done 24 hrs ahead of schedule. So glad I switched from TD. Thanks Jeff

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

The best experience I've ever had in a bank. I don't understand the other reviews, maybe the staff has changed recently because there were really nice employees, a great atmosphere, well everything to make me willing to recommend this bank to friends and family!

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

rbcroyalbank.com
2
@

Trop loing pour déposer

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

Bien.

rbcroyalbank.com
1
@

C très lent, surtout à l'heure du midi vous allez attendre environ 30min.

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

Friendly, helpful, knowledgeable, no matter who you are.

rbcroyalbank.com
5
@

👍🏿

rbcroyalbank.com
1
@

The tellers on the 8th street are not very friendly. High recommend to go the one near the university.

rbcroyalbank.com
1
@

Everything is great until you need something, then as with most other financial institutions they hide under legalese and you are basically on your own

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
4
@

Toujours prêts à vous aider. Professionnel.

rbcroyalbank.com
5
@

Very friendly service. Makes you feel welcome!

rbcroyalbank.com
4
@

Good bank location. Never really busy and the tellers are helpful.

rbcroyalbank.com
1
@

rbcroyalbank.com
1
@

My PayPal was fraudulently accessed investigated and found to be unauthorized the bank only refunded half the nsf fees and stated it was as a curtesy so I'm now out 210.73 cents that the bank is refusing to reimburse..... I've been dealing with this for over a week now, and the bank keeps telling me they will not reimburse the whole transaction of 525.72 that was FRAUDULANTLY over drafted by unauthorized transactions but they are willing to give me back half, so now I'm going hungry and cannot pay my bills because of surmise royal banks inability and refusal to refund the nsf charges that should have NEVER taken place because my PayPal was hacked and fruantulantly accessed, even after an entire investigation and PayPal sending a letter as proof that the charges were inaccurate and unauthorized and that all nsf fees for their transaction withdrawals should be reversed the bank is still refusing to do so, now leaving me high and dry, I am closing my account and NEVER dealing with RBC AGAIN I've had this account for 6 years no ALWAYS been in good standing NEVER had an nsf fee in my time with them, then I get frauded and the bank takes my money and refuses to refund it all!!!

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

Love Valerie Christie at the Amehrst NS Branch! She is ON IT! Follows up and really knows how to help!

rbcroyalbank.com
5
@

Very friendly service. Usually not very busy at this location.

rbcroyalbank.com
3
@

Awful parking lot, slippery in winter because it's the top deck of a parking garage, although they have two drive thru ATMs.

rbcroyalbank.com
5
@

Nice place with many parking. The staff there were nice.

rbcroyalbank.com
5
@

Rec

rbcroyalbank.com
4
@

J'ai toujours eu un tres bon service.

rbcroyalbank.com
1
@

Il manque toujours de personel , le service est extremement lent de plus le parking est vraiment mal fait cest quasi imposible d'avoir une place

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Great service and very friendly employees. Feels like a small town vibe :)

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Great staff....

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

Most unreliable bank around. Closed 10 minutes early and closed for 1/2 hr for lunch. No wonder it closing. Only open 5 hrs a day.

rbcroyalbank.com
4
@

Friendly staff and well organized!

rbcroyalbank.com
5
@

Love this bank, it has a drive thru which is great for ppl with kids

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

Haven't used these people since late 1990's when they tried to charge me extra for closing my account... a LOT xtra!!😠

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
4
@

Cheerful employees and good service.

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

Good bank with helpful employees

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

👎👎 Has a drive thru.

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
2
@

Has a drive through

rbcroyalbank.com
1
@

👎👎 Has a drive thru.

rbcroyalbank.com
5
@

Love the new place so fast

rbcroyalbank.com
4
@

Very slow

rbcroyalbank.com
5
@

Toujours souriant accueillant et très bon service et une propreté incroyable

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Everyone I've spoken with here has been extremely friendly and very helpful

rbcroyalbank.com
5
@

Super service, amical et professionnel...super rapport qualité prix!

rbcroyalbank.com
1
@

I have to say that I had the worst experience there today - I had to deposit a chq for a client of mine as they were out of town on an emergency and I never felt so much like a criminal in my life! For a chq under 100.00 and from a large organization - and I have done the same at all the major banks and never have I been made to feel so small. I will NEVER NEVER deal with them again, and once my credit card is paid I will close it and not look back. I will also pass this on to the higher ups in the organization I work for. We have many policies (and I myself have worked at a bank) and there are always circumstances that need to be looked at. Use some common sense tellers at RBC!

rbcroyalbank.com
5
@

Excellent customer service with calm and cheery employees.

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

Not good in the least. Large line and employees were quite short and not very helpful

rbcroyalbank.com
5
@

Staff are helpful and friendly. Open into the evenings is great.

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

Très propre

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

Très bon service rien à dire

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

Service is good on a daily basis, line ups can be long at time. Getting loans from them are not so easy; but are willing to help where they can. Their online service is well set up and fairly good to navigate.

rbcroyalbank.com
5
@

Switched Banks from another local competitor to RBC Branch in Truro and it has been the best decision we have made regarding our finances. Our Adviser at RBC has spent countless hours on Saturdays with us answering questions, setting up accounts, and even reviewing our account structure to find ways to save us money with multi product discounts- something our other bank did not offer or do. RBC mortgage specialists and Advisers have always returned our calls, answered our emails, and have been pleasant to deal with. We were even surprised that we were able to text our mortgage specialist while on vacation. I have even seen their advisers help at telling stations if they have the time to help with the load during lunch hours. Tellers are friendly and knowledgeable and I have never been met with disdain. We are excited to keep working with this institution and its staff in the future. They are a great team from start to finish.

rbcroyalbank.com
1
@

I just want the business hours. I googled business hours and I cant find it. Should be the only thing that comes up. Rated 1 star.

rbcroyalbank.com
5
@

Good service

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

I had the worst experience with a bank and it was only a week after opening my account, I immediately closed my account then went back to TD Bank

rbcroyalbank.com
5
@

Très bon service.

rbcroyalbank.com
4
@

rbcroyalbank.com
3
@

Need a accessible atm machine for after hours. e.g. weekends

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

My branch...love it!!

rbcroyalbank.com
2
@

Terrible waiting time. 15 to 25 minutes waiting times is the fastest you will get here. If you see 10 people waiting line, you are in for 30 minutes. 20 people waiting lines is one hour waiting. I am not exaggerating, once I indeed waited 1h! Sadly, I am not talking about the rush hours, this is daylong situation. The management has to do something Go instead at the Côte-des-Neiges corner Côte Ste-Catherine RBC bank (walk up on Van Horne turn right on Côte-des-Neiges), they offer the same service but waiting time is never more than 10 minutes, and lines are consequently much shorter.

rbcroyalbank.com
2
@

Understaffed and works inefficiently. I wanted to deposit a bank draft but the girl made me wait for a confirmation (undetermined amount of time because she e-mailed). ????

rbcroyalbank.com
1
@

Opening a new business account a few months ago and have had nothing but problems. Seems to be this branch as I have other accounts with RBC and dealt with another branch and had no issues. Essentially everything that could go wrong has gone wrong when dealing with this branch. Each time my business partners and I go in there to speak to someone to fix the problems, we get someone different who seems to be confused about what to do. We've had to deal with 3 different account managers and each time they say it's fixed, it doesn't actually get resolved. I've had to request cheques multiple times, request a client card multiple times, then had the card cancelled and got locked out of our account. All of this without anyone informing us. The worst was when the account manager gave us a reason why the card was cancelled and then when she found out the real reason she said that WE told HER the wrong reason for the cancellation. WHAT!? I'm pretty sure we came to you with no idea why we were locked out and you were the one that misinformed US just 10mins ago. Needless to say it's been a frustrating three months and at this point I think I'd rather deal with an ATM...assuming the 4th client card will actually work...

rbcroyalbank.com
5
@

Best costumer service. They help me with problems that I had.

rbcroyalbank.com
5
@

Been going there for all my needs for years and so far have no complaints what so ever ... happened a couple of times I needed to see a counsellor and they took me in few minutes later without any appointments. And the service alone is an easy five star .

rbcroyalbank.com
2
@

I am sad to say that I'm extremely disappointed in the bank that I have my mortgage, loans, credit cards, and even my personal business accounts with and have for the past 20 years. I recently opened a photography studio with 4 other partners and we went to Royal Bank to handle our business needs. From the start there was mistake after mistake. The first red flag we got was when we learned that the gentleman who helped us set up our accounts was visiting from the branch across town and made our home branch his home branch... Not yonge and Dawson as we wanted.. This then started a steamrolling of problems that required 7 visits back to the bank, a bounced first rent check (which may prevent future lease renewals), and eventually a frozen account... Without even informing us when it was frozen! When we asked for everything to get fixed correctly they wasted our time with irrelevant issues and eventually left us with such an uneasy feeling that we emptied our account until we can trust we won't be locked out of our money or worse! This is an over simplified report of everything that happened but needless to say these issues have caused us great stress already and I hope they can resolve everything and we can continue business with them. Our next action will be to completely close our account and seriously make me reconsider leaving all my other accounts with Royal. I'd suggest that everyone in this branch go for retraining and actually listen the the client so they can be diligent with their money

rbcroyalbank.com
5
@

Best customer service of any bank I have been to. One of the reasons I enjoy being an RBC client.

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Very good customer service !! Keep It up

rbcroyalbank.com
5
@

rbcroyalbank.com
2
@

Jus bad doe

rbcroyalbank.com
5
@

rbcroyalbank.com
2
@

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

Terrible customer service, very inexperienced, NOT VERY Professional, very surprising for a bank in Westmount. Have had it, changing banks!

rbcroyalbank.com
5
@

i liked it very much, location, staff and everything ;-)

rbcroyalbank.com
5
@

Typical small town bank in the sense that staff are very friendly and helpful. They know the town and the people in it, and how best to serve them. Always very helpful when I had any problems or questions. They have one ATM which is accessible 24/7.

rbcroyalbank.com
4
@

Good Should be a little more smily and friendly though

rbcroyalbank.com
1
@

nice people just not knowlegable . .

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

Helpful.

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

The best RBC in town...the mayer of chilliwack as best town and good bank.

rbcroyalbank.com
5
@

Convenient location, nice staff, could be pretty busy though

rbcroyalbank.com
5
@

Très bon service !! David le conseiller financier est à l'écoute de ses client !! 11/10

rbcroyalbank.com
5
@

I have banked at many establishments over the years. The people at this branch of RBC are fantastic. They are always happy to answer a question.

rbcroyalbank.com
1
@

Think of your worst life experience and multiply it times one thousand.

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

Friendly staff

rbcroyalbank.com
3
@

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

rbcroyalbank.com
2
@

Changed banks after I found all the tellers to be kind if rude. Well not all but too many

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

rbcroyalbank.com
2
@

rbcroyalbank.com
5
@

rbcroyalbank.com
2
@

Some staff members are nice and helpful while others sadly are not. The main problem is the long lineups as mentioned by the other reviewers. I try to go to a branch not as busy and more friendly staff.

rbcroyalbank.com
4
@

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

Great customer service

rbcroyalbank.com
5
@

Service incroyable. Point final

rbcroyalbank.com
5
@

World's best bank. Staff couldn't be more helpful and courteous plus good parking.

rbcroyalbank.com
5
@

Awesome staff! Very professional and friendly

rbcroyalbank.com
1
@

Worst business service ever. Slow staff, very rude, I try usually try to go to another branch, but sometimes it's impossible...

rbcroyalbank.com
5
@

Very helpful.

rbcroyalbank.com
5
@

Très bon service

rbcroyalbank.com
3
@

Overall I give them 3 out 5 with all goods and bads.

rbcroyalbank.com
5
@

Service amical!

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

I had an issue at another RBC branch and was directed to this one in Bankers Hall. After such a negative experience elsewhere I was met with a friendly greeting, the manager and bank teller assisted me with no hesitation and the request that was so easily shut down at Bow Valley was resolved and completed at Bankers Hall with no issues. Thank you for providing me with outstanding customer service and restoring my faith in RBC.

rbcroyalbank.com
5
@

Staff are very polite with great customer serv. Skill, very helpful and fast. Luv this branch.

rbcroyalbank.com
1
@

Service tres long et ils harcelent la clientèle avec leur 10000 question repetetif

rbcroyalbank.com
5
@

Great staff!

rbcroyalbank.com
5
@

Amazing costumer service, best bank.

rbcroyalbank.com
5
@

Great staff with extremely helpful advisers. Travelling needs are easy and online usage is very user-friendly.

rbcroyalbank.com
3
@

They make same mistake when I pay my sasktel mobility and saskpower bill money goes to the wrong accont not very happy about that 😡😡😡

rbcroyalbank.com
5
@

Service hyper professionnel et accueil A1.👍👌

rbcroyalbank.com
2
@

Great service however they forgot to unlock my credit card along with my debit when it got locked out. I did tell them it was locked out due to account breach. No thx to them, I'm stuck with a credit card that I can't use for another week and a ton of bills to pay. Not to mention payday isn't for another week so I've got no emergency cash on hand.

rbcroyalbank.com
1
@

So my account was locked out due to an account breach. The security line says to claim they left a voice mail on my phone (never did). Went to the branch to unlock it, and they tell me I need my passport to unlock it after checking my account for 20 minutes while calling RBC security phone line for 20 minutes. So despite myself showing a government issued ID, and being present in person and having the RBC account, they won't unlock it for a client. They'll try to make you a customer, but they'll try ways to screw you up big time.

rbcroyalbank.com
5
@

Great place to bank. Very friendly staff.

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

Service impécable

rbcroyalbank.com
4
@

Always there for you

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

J'aimerais aller travailler à cette succursale - juste avant ma retraite. Et peut-être rester au condo de roxie. À Montreal !!! 💞

rbcroyalbank.com
2
@

Usually a very good experience however Lynn found it necessary to give me a blow by blow diagnostic about the way I use my banking and reprimand me repeatedly saying "stop giving the bank your money" when all I asked for was a simple withdrawal of 10$. It's not like I don't already know the state of my account. Had I needed someone to analyze my account i'd've made an appointment. Please stop doing this, it makes it a very unpleasant experience since I wa only planning the make a quick stop before work and instead ended up being lectured. I'm unimpressed.

rbcroyalbank.com
5
@

Always friendly and very helpful and no line ups

rbcroyalbank.com
1
@

rbcroyalbank.com
4
@

rbcroyalbank.com
4
@

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

Lazy, unhelpful, unprofessional clerks. They shouldn't work in the bank if they don't like it. It's not me who has to pay the price.

rbcroyalbank.com
4
@

rbcroyalbank.com
4
@

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

The worst service ever! I recommend an entirely different bank. The lines and times to reach a teller are ridiculously long. Tellers come and go as if unsure of what to do next. Is it inefficiency?

rbcroyalbank.com
1
@

Terrible customer service; apathetic, disorganized, incompetent. And dont even attempt to call and speak with a human at the branch.

rbcroyalbank.com
1
@

Nul, ils sont même pas capable de bien ouvrir un compte chèque !!!

rbcroyalbank.com
5
@

The staff at Polson Park RBC are lovely, what a great branch! Thanks from a new customer you made us feel very welcome.

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

Si je pouvais mettre 0 étoile je l'aurais fait.

rbcroyalbank.com
4
@

rbcroyalbank.com
3
@

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
1
@

Poor service. Stupid customer service. They do not know how to work.

rbcroyalbank.com
1
@

I've been an rbc client for years now and I only have problems with this specific location. Rbc is so stern on their rules and regulations which makes it very annoying to deal with sometimes. A Middle Aged woman who works as a teller gives me such a hard time everytime I come in. She's past very degrading and racist comments. For example, I came in today asking some clarification about my account but she was unable to provide the help I needed and mentioned that I should go elsewhere with my business. She's rude and I really dislike this specific branch because of her.

rbcroyalbank.com
4
@

Typical RBC

rbcroyalbank.com
2
@

rbcroyalbank.com
5
@

I only bank with RBC for work, but the ladies and gentlemen here are all excellent service people.

rbcroyalbank.com
3
@

Difficult to park

rbcroyalbank.com
5
@

rbcroyalbank.com
3
@

They need to have wash rooms. It is unacceptable for such an institution to not have a rest room for clients.

rbcroyalbank.com
1
@

rbcroyalbank.com
1
@

I wanted to use the bank machine, but felt unsafe to go inside. There was a man sitting on the floor camping out!

rbcroyalbank.com
2
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Tres bon service et conseil

rbcroyalbank.com
5
@

Great Staff ! They are bilingual , nice and very helpful !

rbcroyalbank.com
1
@

Terrible service. I go in waited for 8 min. Gave them a certified cheque that my lawyer gave me from closing the house. They said 4 day hold..I asked what's the point certifying a cheque then. They said too much fraud. Ok.fine. I left cuz I was in a rush. Came back lunch..they said can't deposit..I asked why. Cuz its in your wife n your name. Wtf.why didn't the first women n manager told me that. So 2 visit n nothing accomplished. I end up depositing through mobile. N funds was released in 2 days. Lol useless staff.

rbcroyalbank.com
1
@

Service is really suck..!! Too many counters but only 2 to 3 teller work at one time. Big lineup..

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

I like this comppny

rbcroyalbank.com
5
@

I am happy because in this branch you have persian laungue staff .

rbcroyalbank.com
5
@

Great service very fast. Most popular RBC in Victoria. I would go out of my way to use this RBC over any other in Victoria.

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

Nice bank

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
2
@

crc crc CZ CX

rbcroyalbank.com
4
@

The bank has some good staff who are helpful. The location is not the best mainly due to the small parking lot and cramped drive through ATM.

rbcroyalbank.com
3
@

The place is okay. There is a few problems with the service though.

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

This bank will bounce a cheque for $2 because they want their bank fees and then charge you $45. And even though you own a house a car and a bike they still refuse you an overdraft. Guess they need your money more than you do. My 18 yr old son got an overdraft at TD bank after working for 2 weeks! When my family first moved here neighbour's told us not to deal with this branch of RBC. Should have listened

rbcroyalbank.com
3
@

Very good service however quick only on some days

rbcroyalbank.com
3
@

Best rbc in uptown

rbcroyalbank.com
5
@

Very good customer service! Specially one of their staffs....her name is Nadia the best person i have met!

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

rbcroyalbank.com
3
@

Slow

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

Best bank ever!! David Robbins rocks!!

rbcroyalbank.com
1
@

One of worst exp with lady bank maranger she. Always tell lie and she do nothing I have very bad experience in rbc Verdun they always have some story to tell I have 6. Acc with them and I have to look for new bank in Verdun which is going to be td bank

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

I have had nothing but good things from RBC on Jarvis street in Fort Erie so far. Hope that doesn't change.

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

rbcroyalbank.com
2
@

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

All the employees are constantly socializing instead of attending bank costumers. Not impressed at all.

rbcroyalbank.com
4
@

Quand j'ai eu des problèmes avec mon crédit hypothécaire la conseillère m'a aidé immédiatement et en plus, j'ai sortie gagnante. Tout le personnel est respectueux et aimable.

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

Gotta love it when a bank takes out money that isn't there's, and then you have to fight with them to get YOUR money back. Won't ever be banking with RBC again, or recommending it to anyone. Thanks for the massive headache you've caused.

rbcroyalbank.com
4
@

Nice staff.

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

no concept of customer service here, the "manager client care"? turned me away because they did not have an account manager to allow me to open an account, no apology, no explanation, no alternative, no help, no customer care whatsoever.

rbcroyalbank.com
5
@

rbcroyalbank.com
4
@

the employees are always friendly and knowledgeable and I've never had problems with the services offered at this RBC.

rbcroyalbank.com
4
@

I disagree with the other posts here! A year after I opened my account with them, I walked in and the manager who had helped me said hello to me with my name. That's customer service!

rbcroyalbank.com
5
@

Très bien

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Polite service and knowledge staff. Would tell anyone to come here

rbcroyalbank.com
3
@

Service is very friendly but way too slow.

rbcroyalbank.com
1
@

Some rude people work there. i deposited my paycheck and the banker said i can not cash my cheque because they block my account. then they ask for my ID proof and i collected my proofs bring there . Because i am an international student so, i do not have anything beside my passport. Then a new banker said she need the slip of paycheck. they kept my money for two weeks and then released. next time i went to bank again to deposit the cheque then the same lady like before said she is going to block my account and i can not withdraw money because they can not verify the cheque. if its real or not. I feel pissed off and get my money back after an argument.

rbcroyalbank.com
5
@

Love my local branch

rbcroyalbank.com
5
@

Ca fait 30 ans que je suis roc

rbcroyalbank.com
1
@

Très mauvaise gestion. À 15H jeudi, il y avait seulement 2 guichets ouverts, et en plus, un des agents de ces guichets était absente pendant 10 minutes. Les agents ne sont pas du tout efficace. Par contre, on voit beaucoup d'agents qui viennent et passent. Si vous voulez gaspiller votre temps, allez-y!

rbcroyalbank.com
1
@

this is the most unfriendly bank i have ever seen treating you like your nothing to them and don't want your service we give them our money and they make billions from it and where treated like dogs

rbcroyalbank.com
5
@

rbcroyalbank.com
2
@

rbcroyalbank.com
5
@

Je suis content...

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

rbcroyalbank.com
1
@

rbcroyalbank.com
4
@

The only branch I deal with in Red Deer. Never had a negative experience in two years. Staff is friendly and professional. I'm usually in and out within 5 minutes. ATMs are convenient and accessible all the time.

rbcroyalbank.com
1
@

rbcroyalbank.com
5
@

Moi j avais eu de problème avec

rbcroyalbank.com
1
@

rbcroyalbank.com
1
@

rbcroyalbank.com
1
@

rbcroyalbank.com
1
@

rbcroyalbank.com
1
@

Slowest bank ever. I'm not sure why I'm still standing in the business service line for 20 mins. One teller. I'm about to lose my mind...

rbcroyalbank.com
5
@

Best customer service. Never leaving

rbcroyalbank.com
1
@

Not happy with lack of service. Made 3 in-person visits to the branch to get a problem solved - after being given inaccurate information about the multi-product rebate. Last visit was on Friday. I was told something would be done for me. Today, I had to phone telephone banking to get them to resolve this issue. I am really annoyed that it took so long to get this resolved. My preference has always been to use telephone and on-line banking. Wish I didn't need to go in to the branch for anything.

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

RBC is awesome! Nicole Gibson is a brilliant person to help you set up personal goals and achieve financial freedom!

rbcroyalbank.com
1
@

RBC orchard plaza has the worst customer service in the industry. Don't bank here, you will regret it.

rbcroyalbank.com
5
@

rbcroyalbank.com
5
@

Awesome service !!!'

rbcroyalbank.com
5
@

rbcroyalbank.com
4